CUSTOMER SERVICE

At Fairies & Frogs ™ our goal is to make sure that our customers are happy by providing them with the highest level of service and quality of merchandise! If you have questions or concerns, please send an e-mail to kelly@fairiesfrogs.com and we will be back in touch within 24 hours!

Delivery Time     All in-stock items will ship within 48 hours. Custom orders will be shipped within the time frame noted on the item. Many items are drop-shipped directly to you from the manufacturer and will ship within the time frame noted on the item.

Order Total                  Standard Delivery

***Please Note: Any damaged package you receive needs to be brought to our attention immediately so that we can file a claim with the delivery company.

Canceling an Order    Items are processed and shipped within 48 hours of receiving your order and in most instances cannot be canceled. You may return the item using the return policy above. Sorry, shipping fees are non-refundable. Undeliverable shipments and refused deliveries will be charged the original shipping fee plus a 10% handling fee. Items that are sent with free shipping will be charged a shipping fee of 10% of the order total to cover the cost of the shipping back to us.

Custom Made Orders     Custom made and personalized items may be canceled for a full refund within 24 hours of the order being placed. Please contact us as soon as possible at kelly@fairiesfrogs.com to cancel a custom order. Because custom items are crafted to your specifications, Fairies & Frogs cannot accept returns on these products and all sales will be final unless there is a defect or a mistake on our part.

Safe Payment Options    We accept credit cards, checks or money orders and Pay Pal. Credit card payments will be processed immediately through our SECURED network. We accept the following credit cards:

Pay Pal is a free SECURED online network service for buyers.  You must register to use Pay Pal however, your information will never be shared with anyone other than Fairies & Frogs™. Payment for your transaction will be processed when your order is placed. You may use the following payment options through
Pay Pal:

We also accept personal checks or money orders sent to the following address along with your order # or a copy of the order receipt:

Sales Tax     All orders SHIPPED to an address in Texas will be charged 8.25% sales tax.  No sales tax will be charged if order is shipped outside of Texas.